Dear customers,

The top priority of Esperos Suites & Villas is the health and safety of our visitors, partners and staff.

Thus, our team implements all possible ways for ensuring hygiene and will continue to follow and be informed of all the necessary safety measures, which are constantly announced by the Greek authorities, ready to welcome again our dear visitors to the beautiful Pelion, the mountain of Centaurs and Myths.

Esperos Suites & Villas, a unique architectural masterpiece consisting of 9 autonomous houses, will be ready to welcome and offer you moments of pleasure and relaxation.

Following the latest news related to covid 19, we would like to inform you about the measures we are taking to ensure health and safety in our apartments. We strictly carry out the cleaning of all hosting areas, carefully following the cleaning, hygiene and disinfection protocols. These protocols include:

• Regular training of our staff in hygiene issues as well as staff supply with Personal Protective Equipment (gloves, masks, robe).

• Online Check-in / Check-out

• Cleaning and disinfection of apartments with specialized cleaners and steam cleaners where necessary.

• Apparent placement of hand disinfection devices in public areas.

• Frequent cleaning and washing of crowded places and frequently touched surfaces.

• Disinfection of key cards and keys - their placement in a special container for disinfection.

• Extension of checkout and check-in between stays (check out until 11.00 am and check in from 3.00 pm). This change in the time interval between each check in and check out is mandatory to ensure that between different customers the room is thoroughly cleaned and disinfected, as well as that adequate natural ventilation of the space is followed.

• Immediate response to emergency cleaning in case of impact. 

Use of bathing tanks 

• Place a distance  marking (2m) and do not move furniture to keep the above. 

• The maximum total number of bathers provides for 7 persons, which is a  defined instruction   directed by the square meters of the pool.

•  Check chlorine levels manually during operation every 4 hours and measure and maintain pH logs every eight hours in the bathing tank. `

• Finally, all recreational water treatment standards are complied with: regular cleansing and disinfection according to no. D1c/C.P/H 19954/20.03.2020 of the Ministry of Health ‘Cleaning and disinfection measures in areas and surfaces in the course of the SARS-CoV -2 pandemic’.

Along with health protocols, adhering to certain rules on the part of all of us will enhance our better protection. More specifically, we ask our guests:

• when using the yard to keep the necessary distance (1 and a half meter) from people belonging to another company.

•  to avoid overcrowding in public areas and during check-in / check -out / keeping distance.

•  to wear a mask in case of cough or sneezing.

•  to put antiseptic on their hands when entering and exiting the hostel.

•  to allow entrance to a friend or anyone who is not an official guest inside the yard only after contacting the receptionist.

In case of symptoms related to covid 19, Esperos Suites & Villas informs the General Hospital of Volos at tel. +30 24210 94200 and the National Public Health Organization (EODY) at 1135 or +30210 5212054 for further instructions. The nearest pharmacy is located in Kala Nera (+30 2423022385).

As part of our commitment to the health and well-being of our guests, staff and society, we are closely monitoring developments regarding the new 2019 corona (covid19) with regular updates and guidance from the National Public Health Organization (EO). D.Y.)(https://eody.gov.gr/), the Ministry of Health, as well as by additional governmental and European organizations.

Cancellation & Payment Policies

We offer a new flexible 7-day cancellation policy, thus giving the opportunity to customers who will be able to travel, to book without any strict commitments and with no prepayment required.

For any additional information, you can always contact Esperos Suites & Villas team ready to offer help and suggestions, on our website,  Social Media pages, by phone (+30 6974659613) or by e-mail (info@esperospelion.gr).

Stay safe.

This crisis will soon be left behind and we will all enjoy together again the wonderful Greek sunset, staring the horizon from the veranda of Esperos!